JEROME ARLO B. TABIRAO, MBA
IT Support Engineer 3 | Application Support
Business-focused IT professional with over 12 years of experience in enterprise application support,
stakeholder engagement, business process improvement, and service management.
Experienced in bridging business and technical teams, analyzing requirements,
identifying opportunities for operational efficiency, and delivering solutions that support organizational goals.
Leveraging more than 19 years of professional experience across IT,
semiconductor, and automotive electronics industries, with a strong foundation in analysis, problem-solving, and continuous improvement.
Experience
IT Support Engineer 3
2014 – Present
- Managed enterprise production applications and service availability.
- Performed root cause analysis and incident trend reporting.
- Collaborated with business users, developers, QA, and infrastructure teams.
- Supported ITIL Incident, Change, and Problem Management processes.
- Produced operational dashboards and management reports.
Project Leader
2012
- Provided enterprise technical support and issue resolution.
- Managed escalation and communication processes.
Earlier Career Experience
2002
- Semiconductor and Automotive Electronics Manufacturing
Education
Master of Arts in Business Administration (MBA)
Bachelor of Science in Electronics and Communications Engineering
Electronics Technology
Key Achievements
- Supported mission-critical enterprise applications.
- Led incident investigations and root cause analysis activities.
- Worked closely with technical and business stakeholders.
- Contributed to process improvement and operational efficiency initiatives.