JEROME ARLO B. TABIRAO, MBA
Application Support Professional
Experienced IT professional with over 12 years of expertise in enterprise application support,
service management, and stakeholder collaboration. Proven ability to analyze complex operational challenges,
improve business processes, and deliver reliable technology solutions in dynamic and business-critical environments.
Experience
Senior IT Application Support Engineer
2014 – Present
- Managed enterprise production applications and service availability.
- Performed root cause analysis and incident trend reporting.
- Collaborated with business users, developers, QA, and infrastructure teams.
- Supported ITIL Incident, Change, and Problem Management processes.
- Produced operational dashboards and management reports.
Project Leader
2012
- Provided enterprise technical support and issue resolution.
- Managed escalation and communication processes.
Education
Master of Arts in Business Administration (MBA)
Bachelor of Science in Electronics and Communications Engineering
Electronics Technology
Key Achievements
- Supported mission-critical enterprise applications.
- Led incident investigations and root cause analysis activities.
- Worked closely with technical and business stakeholders.
- Contributed to process improvement and operational efficiency initiatives.