JEROME ARLO B. TABIRAO, MBA
Application Support Engineer | Product & Business Analysis | Enterprise Applications | ITSM | AI & Process Improvement
Business-focused IT professional with over 12 years of experience in enterprise application support, stakeholder collaboration, business analysis, and process improvement. Experienced in bridging business and technical teams, analyzing requirements, improving operational workflows, and supporting Agile delivery initiatives for enterprise applications. Brings a strong foundation in problem-solving, cross-functional collaboration, and continuous improvement, with additional professional experience across IT, semiconductor, and automotive electronics industries. Currently expanding expertise in AI-enabled process improvement and automation concepts to support business and operational transformation initiatives.
Experience
IT Support Engineer 3 (Application Support)
2014 – Present
- Supported enterprise business applications and ensured stable production operations for multiple operational teams.
- Analyzed incidents, identified recurring issues, and contributed to root cause analysis and continuous service improvement initiatives.
- Collaborated with end users, developers, infrastructure teams, and vendors to resolve issues, support application enhancements, and improve user experience and operational workflow efficiency
- Participated in Incident, Change, and Problem Management activities aligned with ITIL practices.
- Assisted in requirements clarification, testing coordination, release support, and post-implementation validation.
- Developed operational dashboards and management reports to improve visibility of service performance and incident trends.
- Contributed to workflow, documentation, and process improvement initiatives that enhanced operational efficiency and user support effectiveness.
Project Leader
2012
- Led customer-focused projects and facilitated APQP meetings, collaborating with cross-functional teams to align customer expectations, operational capabilities, and continuous improvement initiatives.
- Served as the primary liaison between customers and internal technical and production teams, ensuring alignment of business requirements, operational capabilities, and project deliverables.
- Worked with cross-functional stakeholders to align business requirements with operational capabilities.
- Supported process improvement, quality initiatives, and stakeholder communication to ensure successful project execution.
Earlier Career Experience
2002
- Developed strong analytical, troubleshooting, quality assurance, and continuous improvement skills in structured manufacturing environments.
- Worked within process-driven and quality-focused operations, building a strong foundation in operational discipline and problem-solving.
Education
Master in Business Administration (MBA)
- Best Thesis Award
Bachelor of Science in Electronics and Communications Engineering (BSECE)
Electronics Technology